FAQ

1. Where do you ship to?

We are based in Singapore but we ship worldwide to over 160 countries. Shipping cost will be calculated at checkout. If there are taxes to be paid, all taxes will be shown before you checkout so there will be absolutely no surprise cost you have to bear. You can also enjoy free local or international shipping once your entire purchase reaches the minimum amount shown in the announcement bar. 

 

2. What is a skin? 

A skin is a protective decal that is extremely thin and light. So thin and light that you practically won't be able to feel any differences after applying it! Made from premium vinyl material, a skin is water-proof and provides the ultimate durability to protect your devices from scratches.

 

3. Why get a Dassi Decal skin?

A skin is extremely light and thin which give your devices a sleek look and feel unlike a hard cover which is really bulky. We also carry a great variety of modern design such as marble and abstract collection which are much more unique than plain covers.  

 

4. What material is it made from?

Dassi Decal's skins are made from premium quality 3M material which is a type of synthetic man-made plastic hence is extremely durable.

 

​5. Are skins easy to put on and remove?

Our skins are equipped with blowhole technology which are little square spaces on the sticky surface hence air bubbles will not be trapped while applying. Rest assured there will be no sticky residue left on your devices during removal too! 

 

​6. How to Check MacBook Model?

Every MacBook's model number is located at the bottom. Turn your MacBook around and look for a paragraph of small size words. The MacBook model number starts with the letter "A" for example "A1708". Click here to view an example.

 

​7. How to apply a skin on your device?

Skins are extremely easy to apply! Simply align the edges or a significant part of the device with the skin for example the apple logo and lay the rest of the skin down gently. If the skin is misaligned, it is perfectly fine to lift it up again to re-adjust. Don't worry if there are air bubbles, just push them out towards the edges to release them. Watch the videos in "How To Apply" section to find out more! 

 

8. What are the returns & exchanges policy?

At Dassi Decal, we want you to be in love with your purchase. However, if you’re not happy with your purchase, we're here to help. You have 14 calendar days to return or exchange an item from the date received. To be eligible for a return or exchange, the product must be unused and in the exact same condition as when received. Additionally, the product must be returned in its original packaging. Failure to do so will result in a 15% restocking fee in both return or exchange circumstances.

 

To make a return or exchange, please contact hi@dassidecal.com as soon possible. Dassi Decal will then walk you through the steps to do so. Please note, Dassi Decal does not provide pre-paid return/exchange labels. We are not responsible for lost return or exchange parcels. When sending anything back to us, please beware of this and select a shipping service accordingly. Shipping fees and duties are non-refundable.

 

Returns are only processed once the product has arrived back at our facility. Returns will only be processed to the original method of payment. Once processed, please allow 1-2 business days for the credit to appear back to the original method of payment. 

 

If you have received the wrong product, please email hi@dassidecal.com so this can be corrected immediately. If you have received the product damaged, please email us along with photo documentation of the damages so that we can fully address the issue in a timely manner.